FAQ
PIMPO is proud to provide you with a quality product and hope you are fully satisfied. If for some reason you are not 100% satisfied with your merchandise we will gladly accept unworn, unwashed or prior defective merchandise for return, exchange or credit, within fifteen (15) days from the delivery date. Simply follow the directions to pack and return all items to the PIMPO warehouse. You will have to pay shipping one way. We will pay for shipping on any exchanges. Please allow one to two (1-2) weeks for returns to process. If you need to review your return or have any specific questions please send us an email at: help@pimpowear.co or Call us at: 800 628 2905 Business hours are Mon-Fri 9AM-5PM PST.
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Will I receive a FREE “Thank You” gift with my order?
Yes, we do send FREE gifts with your package if you order 2 Leggings/Tops or more, some time we do send FREE gifts even if you order just one item (Legging or Top) during the holiday shopping season. We want to build a longterm relationship with you as your satisfaction is our top priority.
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Where are your goods manufactured?
Did you know that most PIMPO gear is made in the UK? Parts of our process including knitting, dyeing, cutting, sewing, photography, marketing, distribution and design happen in London
We do carry select styles that are made overseas in order to provide unique fabrications and competitive costs to our customers. If you do not wish to purchase goods that are manufactured overseas please contact Customer Service or Call us at: +1 800 628 2905 so we can provide you a list of styles. PIMPO business hours are Mon-Fri 9AM-5PM PST.
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Do You Refund Gifts?
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
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Will I have to pay the Shipping Cost for returns?
You will have to pay shipping one way. We will pay for shipping on any exchanges. Please allow one to two (1-2) weeks for returns to process. If you need to review your return or have any specific questions please send us an email at: help@pimpowear.co
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Awaiting Fulfillment: Yay! Your order was successfully placed! Thank you! You will receive a confirmation email with a copy of your invoice.
Pending: Your order is in our warehouse and waiting to be filled. Fulfillment time is typically between three to five (3-5) business days once in the “Pending” status.
Shipped: Your order has shipped and will be on our doorstep very soon! All orders shipped via Royal Mail Priority Mail and DHL Express Worldwide will receive emails with tracking information.
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Don’t want to mess with computers? Or maybe you just want to talk to a friendly member of the PIMPO Crew while you place your order? We’re here to help you along and place your order manually for you!
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Oops! Accidentally order the wrong size/print/item? Or maybe a little bit of buyer’s remorse? email us at: help@pimpowear.co . right away while your order is still in the “Awaiting Fulfillment” or “Pending” stages. We’ll do what we can to help you!
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We do not have retail store However, we are located in studios and boutiques worldwide! If you would like a list of locations that sell PIMPO gear near you, please contact us at email us at: help@pimpowear.co we’ll do what we can to help you!
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Don’t fret! We are always making more PIMPO gear and our inventory is generally restocked every two to three (2-3) weeks. Keep checking back on our website for updated numbers!
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Domestic Orders: For orders sent via Royal Mail, most PIMPO packages will fit into a mailbox. We send our gear in black mailer bags so be sure to look out for them in/around your mailbox. If the package is too big and no-one is home, the mailman will leave it outside your house.
International Orders: For orders sent via DHL, the driver will leave a card so that you can arrange a more convenient delivery time.
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Most orders will ship out within (1-2) business days of ordering. You should add the ship time to the processing days. We DO NOT ship Saturdays, Sundays or holidays. Once we're finished preparing your order, you will receive an e-mail informing you that the order has shipped which will include tracking information.
Note: Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 2/5 days for order processing & Shipping time
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FREE Royal Mail PRIORITY MAIL – All domestic orders will receive FREE priority mail shipping. Your package will be delivered within 5/18 days You will be able to track this shipment via Royal Mail Tracking
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Orders over £200: You will receive FREE shipping via DHL. Your package will be delivered within two to five (2-5) business days. You will be able to track this shipment via DHL's Shipment Tracking System.
Ireland (orders under £200): FLAT RATE - £23.00. This means that no matter how much you purchase, your shipping cost will remain the same. So the more you shop, the more you save! You will be able to track this shipment via DHL's Shipment Tracking System.
All other international destinations (orders under £200): FLAT RATE - £27.00. This means that no matter how much you purchase, your shipping cost will remain the same. So the more you shop, the more you save! You will be able to track this shipment via DHL's Shipment Tracking System.
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Refund of Sale items?
sale item with the free shipping offer (£7.13 for international customers) cannot be refunded. ( can only be exchanged for another size)
For size exchange you will have to pay shipping one way as stated in the policy or we can give you the at cost offer (-70% + we support the international shipping fee for you +keep first product) ( also as stated in the policy )
If for some reason you do not want to pay the shipping return fees, We can offer you an “at cost discount coupon code” to re-order the correct size and you can keep your first order. If you do choose this second option which most of our client do, you also gonna receive a FREE gift (£19 value) with your “at cost" 2nd order to say sorry for this inconvenience.
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