Pimpo is proud to provide you with a quality product and hope you are fully satisfied. If for some reason you are not 100% satisfied with your merchandise we will gladly accept unworn, unwashed or prior defective merchandise for return, exchange or credit, within fifteen (15) days from the delivery date. Simply follow the directions to pack and return all items to the Pimpo warehouse. You will have to pay shipping one way. We will pay for shipping on any exchanges. Please allow one to two (1-2) weeks for returns to process. If you need to review your return or have any specific questions please send us an email at: help@pimpowear.co or Call us at:  +1 800 628 2905  Business hours are Mon-Fri 9AM-5PM PST.  

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Refund of Sale Items?

Sale items with the free shipping offer ($7.13 for international customers) cannot be refunded. ( can only be exchanged for another size) 

For size exchange you will have to pay shipping one way as stated in the policy or we can give you the at cost offer ( also as stated in the policy )

If for some reason you do not want to pay the shipping return fees, We can offer you an “at cost discount coupon code” to re-order the correct size and you can keep your first order. If you do choose this second option which most of our client do, you also gonna receive a FREE gift ($19 value) with your “at cost" 2nd order to say sorry for this inconvenience.

. Simply send us an email to help@pimpowear.co . You will have to pay shipping one way. We will pay for shipping on any exchanges. Please allow one to two (1-2) weeks for returns to process. If you need to review your return or have any specific questions please send us an email at: help@pimpowear.co PLEASE NOTE THAT ONLY REGULAR PRICED ITEMS ( No Sale) WITH SHIPPING FEES CAN BE RETURNABLE. Sale items with the FREE shipping offer cannot be refunded ( we can only give you the at cost offer for your next order if you are not satisfied with the items you received ) because we are supporting the shipping cost for you the first time.

If for some reason you do not want to pay the shipping return fees, We can offer you an “at cost discount coupon code” to re-order the correct size and you can keep your first order. If you do choose this second option which most of our customers do, you're going to receive a second FREE gift ($19 value) with your “at cost" 2nd order.

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Will I receive a FREE “Thank You” gift with my order?

Yes, we do send FREE gifts with your package if you order 2 Leggings/Tops or more, some time we do send FREE gifts even if you order just one item (Legging or Top) during the holiday shopping season. We want to build a longterm relationship with you as your satisfaction is our top priority.

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Where are your goods manufactured?

Did you know that most Pimpo gear is made in the UK? Parts of our process including knitting, dyeing, cutting, sewing, photography, marketing, distribution and design happen in London.

We do carry select styles that are made overseas in order to provide unique fabrications and competitive costs to our customers. If you do not wish to purchase goods that are manufactured overseas please contact Customer Service or Call us at: +1 800 628 2905 so we can provide you a list of styles. PimpoWear Store business hours are Mon-Fri 9AM-5PM PST.

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Do You Refund Gifts?
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

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Will I have to pay the Shipping Cost for returns?

You will have to pay shipping one way. We will pay for shipping on any exchanges. Please allow one to two (1-2) weeks for returns to process. If you need to review your return or have any specific questions please send us an email at: help@pimpowear.co

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at  help@pimpowear.co

Gifts
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping Costs
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.